About

Ms. Quigley has provided support to clients in roles in the areas of Project Executive, Business Transformation Architect, and Enterprise Architect focusing on Program and Project Management, Investment Planning and Performance Measurement over the last 15 years of her career.

Ms. Quigley served as a public servant for 20 years. After leaving the public service, she held positions with Deloitte Consulting and with CGI Group, leading successful practices. The Practice Leader roles demanded that Ms. Quigley balance client delivery obligations while meeting aggressive business revenue targets. As an independent consultant for about the last 15 years, Ms. Quigley has been helping her clients achieve their objectives.

Although Ms. Quigley has gained experience with delivering results for private sector firms, she focused most of her career working with federal departments and organizations. Some examples include: Service Canada, Shared Services Canada (SSC), Public Works Government Services (PWGSC), Treasury Board Secretariat(TBS), Industry Canada, Natural Resources, Canada, Canada Revenue Agency, Justice, Human Resources and Skills Development Canada (HRSDC), Citizenship and Immigration Canada (CIC), Agriculture and Agri-Food Canada (AAFC), Transport Canada, Fisheries and Oceans, Canadian Information Health Research, Canadian Intellectual Property Office, Infrastructure Canada and Canada Post. For her clients, Ms. Quigley successfully worked as a liaison between business and IT in operational and strategic capacities.

Language

• English

Security Clearance

• Govenment of Canada Security Clearence: Secret

Over her career, Ms. Quigley has held positions working primarily with the Canadian Federal government with responsibilities including:

• Performance management and measurement and supporting strategies and frameworks
• Program, Project and Contract management, managing and resolving risks and issues with clients and stakeholders
• Developing Business Transformation strategies and plans
• Organizing and facilitating change management
• Enterprise IM/IT investment planning leveraging an Enterprise Architecture discipline
• Independent Reviews
• Preparing Cabinet confidential documents
• Delivery of Management Accountability Framework (MAF) Area of Management (AOM) responses, departmental responses to the Auditor General for the responsible Assistant Deputy Ministers

From an operational perspective a few of the many examples of Ms. Quigley’s experience include: managing the roll-out and ongoing operation of a multi-tiered operational solution for about 1,800 buyers and procurement officers across Canada using enabling technology to transform the program’s business and service delivery. The transformation to standardized procurement processes, delivered consistent information, business process and supporting tools for the GC. Working from concept to service delivery Ms. Quigley managed the implementation MyKey (first branded as the Secure Application Key Management Service – SAKMS then GCKey) as part of the team that developed a transparent pricing model and a robust Public Key Infrastructure (PKI) for the GC.

Ms. Quigley has significant experience working with departments at a strategic level. Leveraging an independent perspective and knowledge of; portfolio management, the importance of linkage between business and technology architectures, as well as a proven Change Management approach, Ms. Quigley provided strategic guidance and advice to SSC with a particular focus on workload management and executive reporting. Under the direction of her client, she led the development of PWGSC’s first Open Government Implementation Plan ensuring PWGSC achieved mandatory compliance to TBS’s Open Government Directive in support of Canada’s Open Government Action Plan 2.0. Canada's commitment to open government is part of the federal government's efforts to foster greater openness and accountability, to provide Canadians with more opportunities to learn about and participate in government, to drive innovation and economic opportunities for all Canadians and, at the same time, create a more cost effective, efficient and responsive government. She has worked with PWGSC in the development and annual delivery of their initial and subsequent departmental 5 year strategic IM/IT investment plans. TBS has recognized PWGSC’s departmental 5 year strategic IM/IT investment plan as a model for departments. Leveraging her Enterprise Architecture certification and experience, Ms. Quigley worked with program delivery areas to gather IT investment requirements as part of the departmental business planning processes.

Ms. Quigley has delivered a CIO sanctioned departmental Client Engagement Strategy and Roadmap as well as business plans, Memoranda to Cabinet and Treasury Board Submissions. Working with senior executives, she successfully delivered Deputy Minister approved reports to the Auditor General, President of the Treasury Board and Cabinet such as PWGSC’s Aging IT Report.

Certified as an Independent Reviewer by TBS, Ms. Quigley conducted independent project reviews for departments. She was co-author of CIC’s Global Case Management System (GCMS) project close out report to TBS enabling project close out and the formal transfer of GCMS assets from TBS to CIC. Ms. Quigley conducted departmental gap assessments delivering a supporting roadmap and plan to institutionalize performance measurement by assessing business readiness and technology capabilities. AAFC’s Decision Support Initiative (DSI) was launched to provide better decision making information to help AAFC programs deliver, manage resources and risk. Ms. Quigley developed and delivered; the DSI Strategy to AAFC senior management, the DSI Performance Measurement Strategy, Framework and plan, and worked with the CIO and DSI business lead to articulate the business justification necessary to substantiate required funding for the initiative. Aligning business needs with the department’s investments in Business Intelligence (BI) tools, and their associated supporting technologies Ms. Quigley led a team of technology and business specialists to develop the departmental BI strategy and roadmap and developed the horizontal governance needed to realize the roadmap. The roadmap rationalized HRSDC’s BI and statistical IT investments while preparing to meet the department’s future demands for information.

Ms. Quigley has worked with senior public servants leading successful IT enabled business transformation initiatives. She has worked with Employment and Social Development Canada (ESDC) as part of the team to develop the department’s Digital Service strategy that took a horizontal view of digital service delivery and then subsumed into the department’s Service Strategy. Ms. Quigley is working with ESDC to examine service delivery from the “outside in” as part of the department’s intention to transform the client experience from a citizen perspective. A formally recognized example is the gold GTEC medal awarded to CIC’s War Crimes Program. The program leveraged enabling technology to transform CIC’s business processes ensuring war criminals and those responsible for crimes against humanity are not welcome in Canada. Ms. Quigley led the definition, development and delivery of the War Crimes Program performance measurement solution to support efficient operation and effective performance measurement to monitor and measure benefits targeted by the Program.

Ms. Quigley has extensive experience working with Federal Government clients in the delivery of Shared Services. She completed an engagement with senior management at Shared Services Canada to develop and manage the plan that provides the Enterprise Architecture for SSC. Created in 2011, SSC aims to fundamentally transform how the Government manages and delivers information technology infrastructure services. A more efficient use of technology will increase productivity across departments and will help build a more modern public service. She has experience and knowledge of common and shared services projects such as Corporate Administrative Shared Services (CASS), Shared Travel Services Secure Channel and Government of Canada Marketplace. In some cases, she worked with PWGSC to define and deliver the Program and service offerings, and in other cases worked with TBS to develop business cases, funding submissions and transformation strategies. As an example, Ms. Quigley worked with TBS and 10 federal CIOs to develop the GC’s CASS 10 year Information Delivery strategy, plan, investment model, service delivery model, business case(s) and high level transformation strategy. Ms. Quigley was part of a core team that delivered the Memoranda to Cabinet to seek approval for the launch of Shared Services initiatives.

Ms. Quigley is well known in Ottawa for her IM/IT Investment Planning, Performance Measurement, Information Services, Business Intelligence, Management Reporting and Business Transformation experience. In August 2010, Ms. Quigley was featured on an Ottawa based internet information channel providing her insight and experience on the challenges her clients face leveraging technology to manage and deliver information. In 2011, the Canada School of Public Service certified Ms. Quigley as an Independent Project Reviewer. She is qualified as one of a small number of consultants certified to conduct independent reviews for the Government of Canada. Ms. Quigley is a certified Change Management professional and is one of the two certified Government Information Factory© Architects in Canada (inmongif.com/gifarchitects.html). Ensuring her training and experience keep pace with important changes, Ms. Quigley recognized the GC’s renewed focus of transparency of results and delivery enforced by the “deliverology” concept of benefits. She became a certified Managing Successful Programmes® (MSP) practitioner over a year ago. MSP is a public sector method of program management that focuses on realizing and measuring benefits.

Ms. Quigley has strong verbal and written communications skills. She has routinely spoken at Ottawa University’s School of Management and at many IM/IT conferences. She navigates equally well with senior executives, end-users, stakeholders and technical specialists.

For a more detailed description of Ms. Quigley`s experience, her extensive resume is available upon request. References are also available on request.