Worked with Service Canada business experts to develop the department’s Client Experience Modernization Performance Framework
Worked with the CIO’s management team at Industry Canada to formalize the CIO organization’s vision, mission, key commitments, outcomes and performance measures
Worked with CIC’s Global Case Management System (GMCS) Major Crown Project management office, the CIC management team and partner departments to develop and deliver the GCMS close out report to Treasury Board Secretariat (TBS). The close out report identified the lessons learned, assessed the project’s performance, quantified key benefits of the project and confirmed that project closure activities identified were scheduled for completion. The report successfully identified the end of the Major Crown project and signaled the transfer of assets, deliverables and all ongoing administrative functions to CIC.
Worked with PWGSC’s CIO organization to plan and deliver the department’s Client Executive (CE) Program and strategy. She delivered an outcomes logic model, companion Performance Measurement framework including an initial set of performance indicators, building the foundation to institute Performance Management for the CE function.
Program and Project Management
Work with Service Canada’s Passport Modernization Program to define the funding requirements to modernize passport print technologies
Developed key Program Management deliverables as part of the identifying and defining stage to introduce Service Canada’s Client Experience Modernization Investment Program
Established Program, Project Delivery and/or Project Management Offices for organizations such as Service Canada, Shared Services Canada (SSC), Public Works Government Services Canada (PWGSC), Agriculture and Agri-Food Canada (AAFC), Canadian Intellectual Property Office (CIPO)
Certified as a Managing Successful Programmes® (MSP) practitioner. She is also certified by Treasury Board Secretariat (TBS) as an Independent Reviewer for the Government of Canada (GC)
Established the CIC’s War Crimes Program performance measures and enabling technology solution. The enabling solution supports efficient operation and provides effective performance measurement to monitoring benefits targeted by the Program. The enabling operational and performance measurement technology solution received a GTEC Gold Medal award
Change Management
Worked with a Service Canada team to introduce a horizontal perspective in the development and delivery of the department’s Digital Service Strategy and Client Experience Modernization Strategy
Led PWGSC’s Open Government Implementation Plan ensuring PWGSC achieves mandatory compliance to TBS’s Open Government Directive in support of Canada’s Open Government Action Plan 2.0
Implemented Performance Management and Performance Baselines for Major Crown Projects and departments for organisations such as Citizenship and Immigration Canada (CIC), PWGSC, TBS
Certified as a Change Management Specialist by Prosci, a world leader in Change Management
Strategic Investment Planning
Worked with PWGSC in the development and annual delivery of the first three departmental five year strategic IM/IT investment plans, recognized by TBS as a model for department
Successfully delivered reports to the Auditor General, President of the Treasury Board and Cabinet such as PWGSC’s Aging IT Report and including aging IT as an integral part of IT investment planning in the department
Working with business branches, developed a portfolio view of forecast IT investments at PWGSC leveraging Gartner`s “Run, Grow, Transform” model to characterize and communicate planned IT investments
Business Transformation Architecture
Worked with Service Canada business experts to; develop the department’s Digital Service Strategy as part of the department’s Service Strategy, initiate the modernization of the Client Experience by contributing to the development of the department’s Client Experience Modernization Strategy
Worked with a Service Canada business branch and the technology branch and facilitated delivery of two outsourced independent reviews that examined how the department was implementing a horizontal business transformation initiative, developing the management action plans and roadmaps in response to the reviews findings
Worked with CIC departmental business experts and Treasury Board to secure approvals to transform and expand the department’s enforcement program to include the War Crimes Program
Worked with TBS and 10 federal CIOs to develop the GC’s Corporate Administrative Shared Services (CASS) 10 year Information Delivery strategy, plan, investment model, service delivery model, business cases and supporting cabinet confidential documents helping instigate the move to Corporate Administrative Shared Services
Enterprise Architecture
Worked with Service Canada business experts to update the department’s business architecture’s business capability model to establish the department’s future state for client interaction capabilities
Leveraging best practices (such as the U.S. government’s Federal Enterprise Architecture), worked with PWGSC’s Enterprise Architecture team to develop, socialize and implement the department’s Enterprise Architecture framework and investment planning framework for PWGSC and communicated the frameworks to 27 departments
Working with business branches, annually developed an enterprise view of forecast IT investments over a 5 year horizon from business and technology perspectives
Delivered the Chief Information Officer (CIO) sanctioned PWGSC Client Engagement Strategy and Roadmap
Managed the implementation of the Secure Application Key Management Service (SAKMS), now called MyKey, providing a robust Public Key Infrastructure (PKI) service for the GC